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Study: Hard Rock Hotels top in guest satisfaction

The Riviera Maya on Mexico’s Yucatán Peninsula is one of dozens of Hard Rock Hotels across the globe. The brand has recently received kudos in guest satisfaction. (Hard Rock)

Hard Rock Hotels has once again been recognized for its high marks in guest satisfaction.

J.D. Power’s 2022 North America guest satisfaction study ranked Hard Rock Hotels No. 1 among “Upper Upscale Hotel Chains.” It’s the fourth consecutive year that Hard Rock has been recognized. The hotel brand scored top marks this year and in 2019 and 2021. In 2020 it ranked No. 2.

Research, data and analytics firm J.D. Power analyzes more than 34,000 guest responses to survey questions and ranks more than 100 hospitality brands across eight markets to measure guest satisfaction, advocacy and loyalty.

Hard Rock was ranked No. 1 in five areas – arrival/departure, guest room, food and beverage, hotel facilities, and cost and fees.

“Exceptional team members are the key to great guest service, and we are so grateful to each and every one at Hard Rock who helps provide the one-of-a-kind, authentic experiences our guests have come to love about staying with us,” Jon Lucas, COO of Hard Rock International, said in a statement.

The Hard Rock Hotel New York recently opened in the heart of Manhattan, while the Hard Rock Hotel Marbella in Spain is due to open this month.

The Seminole Tribe is the parent entity of Hard Rock International. More information is at hardrockhotels.com.

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